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外貿(mào)客戶又又又返單了,簡直是天使本使(附遇到天使客戶的秘訣)---莆田外貿(mào)網(wǎng)站建設(shè)-莆田外貿(mào)網(wǎng)站推廣-莆田谷歌推廣

* 來源: * 作者: admin * 發(fā)表時(shí)間: 2023-08-25 15:22:23 * 瀏覽: 32
外貿(mào)客戶又又又返單了,簡直是天使本使(附遇到天使客戶的秘訣)---莆田外貿(mào)網(wǎng)站建設(shè)-莆田外貿(mào)網(wǎng)站推廣-莆田谷歌推廣

我又又又遇到了一位“天使客戶”,這位客戶是老客戶介紹的,他不僅不砍價(jià),還付款爽快,成交速度賊快,簡直是天使本使。---莆田外貿(mào)網(wǎng)站建設(shè)-莆田外貿(mào)網(wǎng)站推廣-莆田谷歌推廣

01
第一次合作

美國客戶Kevin, 是去年經(jīng)一位老同事留下來的客戶Boris介紹而來。
Hi there,

My friend Boris Kostov from Boko *** recommended I contact Shiji LED.

I am looking for 100 LED strips, cut to custom lengths with waterproof connectors at each end.

Please send me the order form and I will fill it out right away. 

Thank you!

Kevin Bracken

因?yàn)樗麤]有具體說明是哪款產(chǎn)品,所以我在回復(fù)時(shí)附上了幾款常規(guī)熱銷產(chǎn)品的價(jià)目表。

郵件內(nèi)容如下:
Hi Kevin,
So glad to get your email, and thanks for Boris's recommendation.

I'm sending you the price list with IP20 non-waterproof for some items in the attachment, which can be cut with custom lengths.

Is it possible to let me know which item you prefer?

And the order qty and requirements please?

As you said you want waterproof connectors, if so, I think IP68 is needed, right?

Let me know please. Thanks!

Kindest regards,
Elisa

所附價(jià)格表里,并沒有客戶要的那款燈帶,不過我們也可以做。之后,客戶確定了具體數(shù)量和要求。

Hi Elisa,

Please see the attached spreadsheet. It’s a total of 197m of LED strips, cut into 116 pieces of different lengths.We’ll need each length cut to size, IP67 silicone sleeve, and two IP65 waterproof connectors on each end. I included a photo.---莆田外貿(mào)網(wǎng)站建設(shè)-莆田外貿(mào)網(wǎng)站推廣-莆田谷歌推廣

We also need:

? 30 IP65 4-pin T shaped connectors
? 20 IP65 4-pin male pigtails
? 20 IP65 4-pin female pigtails

Thanks!

然而,訂單中提供的某些燈帶長度是做不了的,于是我郵件給Kevin做出解釋。

Hi Kevin,

Thanks for your order update.

However, attached lengths are not available for 60leds/m strip.

For example, if 22cm, the LED QTY=60*0.22=13.2LEDs

The number of LEDs is not an integer, so this length cannot be cut according to requirements.

We can convert the length of all the yellow parts into integers by rounding up, but it will not meet your length requirements at all.

That means if 13.2LEDs, we'll do 13LEDs, please refer to the green parts in the attached sheet,whether to change the length to fit or rounding option?

Please let me know your opinion. Thanks!

Kindest regards,
Elisa

得到Kevin的確認(rèn),如下:
Hi Elisa, 

the lengths in green look great! 

Thanks very murh.

再然后,更新PI,最后付款。

因?yàn)樗挠唵慰钍奖容^多、雜,我在發(fā)貨前,給他拍了產(chǎn)品實(shí)際的照片,以確保沒有出現(xiàn)差錯(cuò)。

總之,第一單整個(gè)成交過程還算順暢,而且沒收到任何不良反饋。有句話叫“沒有消息就是最好的消息”,這也為之后的返單打下了基礎(chǔ)。---莆田外貿(mào)網(wǎng)站建設(shè)-莆田外貿(mào)網(wǎng)站推廣-莆田谷歌推廣

02
老客戶介紹的客戶的優(yōu)勢

我相信,所有外貿(mào)人都喜歡這種成交速度快、不砍價(jià)、又付款爽快的老客戶介紹的客戶。

我個(gè)人認(rèn)為,老客戶介紹的客戶,具備以下三大優(yōu)勢。

1、成交率比較高??蛻舻哪繕?biāo)性很強(qiáng),基本上手中都是有實(shí)際需求的,不然他也不會(huì)主動(dòng)上門。

2、會(huì)讓雙方產(chǎn)生本能的信任感。因?yàn)槭烊私榻B,會(huì)對對方本能地產(chǎn)生好感和信任,雙方無須過多的磨合,也無須經(jīng)歷信任度的考驗(yàn)。
3、返單率很高。如果第一單沒出現(xiàn)什么問題,客戶復(fù)購的概率很高。相較于那些通過其它渠道獲取的新客戶,這類客戶的忠誠度會(huì)高得多得多。

03
客戶返單了

這不,Kevin今年就又返單了!

其實(shí)今年4月份的時(shí)候,我給Kevin推薦過一款新產(chǎn)品,但是他并沒有回復(fù)。

就在上個(gè)月,突然收到Kevin的新訂單。
Hi Elisa,

we are working on a new project this year, hoping to order some custom LED lengths with waterproof connectors, Please see both tabs on the attached spreadsheet, let me know how much it will cost and we can go from there.
Thank you!

新訂單和上次差不多,都是款式又多又雜。我按他的數(shù)量要求做了PI,并確認(rèn)了材料庫存,回復(fù)了大概的生產(chǎn)周期。---莆田外貿(mào)網(wǎng)站建設(shè)-莆田外貿(mào)網(wǎng)站推廣-莆田谷歌推廣

一天后,再次跟進(jìn):
Hi Kevin,
Elisa again.

Could I get any further updates about this order please?

Production can be scheduled in advance if the order is confirmed.

Thank you!

Kindest regards,
Elisa

第二天早上,Kevin發(fā)來了付款水單。
Hi Elisa,

thank you for following up. I just initiated a transfer, please see attached. If it is slightly over, we can apply it to our next order. 

Thanks!

相較于第一次,這次訂單更加順暢,從下單到付款一氣呵成。

惟一不同的是,Kevin多付了錢,而且需要在下一張訂單中返還。

之后,我回復(fù)他:
Hi Kevin,
Thanks for your payment update.

No problem, the overpaid can be returned to your next order.

I'm going to arrange the production now.

Any further delivery update, I will let you know immediately.

Kindest regards,
Elisa

幾天后,款到賬。我再次郵件告知Kevin,并告訴他具體到賬和需要返還的金額。
Hi Kevin,
How are you?

We received the money today, the received amount is 1088USD.

The overpaid 50USD will be returned to your next order.

I think it's possible to ship your order within this week or early next week.

Thank you!

Kindest regards,
Elisa

我之所以再寫這封郵件,一是為了告訴他錢已收到,讓他放心;二是告訴他具體到賬金額,以及需要返還的金額。---莆田外貿(mào)網(wǎng)站建設(shè)-莆田外貿(mào)網(wǎng)站推廣-莆田谷歌推廣

做生意,一是一,二是二,必須要嚴(yán)謹(jǐn)一點(diǎn)。

04
又又又返單了

就在前幾天,Kevin郵件說,又有一張小單要下。
Hi Elisa, 

please see the attached spreadsheet for a new order of strips and connectors, 

thank you!

告訴我具體數(shù)量之后,我發(fā)了PI給他,并把承諾退還的50美金減掉了。

并順便告訴他,第一單的實(shí)際重量29KG,不是18KG,可能加上多付的那50美金,運(yùn)費(fèi)還不夠。

Hi Kevin,
Thanks for your new order.

Please check PI in the attachment.

The overpaid 50USD was reduced in this new order.

lf it is paid, please let me know in advance, and maybe it can be shipped early next week.

By the way, your 1st order can be shipped later today.

I'll let you know Tracking number soon.

Kindest regards,
Elisa

盡管我告訴客戶運(yùn)費(fèi)不夠,但我還是信守了承諾,把之前多付的50美金在新訂單的PI中減掉了。

而Kevin在付款的時(shí)候,卻把那50美金又主動(dòng)加上了,等于幫我彌補(bǔ)了上次訂單欠收的運(yùn)費(fèi)。

雖然這只是小小的50美金,但是相較于那些為了幾美金就斤斤計(jì)較的客戶來說,Kevin絕對稱得上天使本使了。
這也是在我的意料之外又情理之中的事,我原本也沒想著他能補(bǔ)回欠收的運(yùn)費(fèi),但是少收運(yùn)費(fèi)這事,我必須得讓他知道。---莆田外貿(mào)網(wǎng)站建設(shè)-莆田外貿(mào)網(wǎng)站推廣-莆田谷歌推廣

05
總結(jié)
遇到天使客戶的秘訣

類似這種事情,我其實(shí)遇到過不止一次。

我始終認(rèn)為,真正nice的生意人,是不屑于占這小小的“便宜”的。

誠信、正直是商人的基本準(zhǔn)則,也是生而為人的基本道德底線。

做生意好比做人,人做好了,業(yè)績自然不會(huì)差。

因此,堂堂正正做人,本本分分做事,這是遇到“天使客戶”的前提必要條件。

想要遇到“天使”,不妨先把自己變成“天使”。

共勉!